# CalcDesk — Refund Policy > **DRAFT — informational only, not legal advice. Have a licensed attorney review before relying on this.** **Publisher:** Gorman Field Services, LLC (a Florida single-member limited liability company), Brandon, Florida **Contact:** support@tgorman.com **Effective date:** August 27, 2026 **Version:** 1.1 --- ## 1. What You're Buying **Access to CalcDesk is currently free — nothing is charged, so there is nothing to refund.** This policy governs paid subscriptions, and applies only to periods in which CalcDesk is sold. If charging resumes, the price will be posted first. CalcDesk is billed as a **recurring monthly subscription** through Stripe. Your card is charged automatically each month on your billing date until you cancel. See the Terms of Use, Section on Billing, for the full subscription terms. ## 2. 7-Day Money-Back Guarantee (First Subscription Only) If you are a **first-time CalcDesk subscriber** and are not satisfied, contact us at **support@tgorman.com within 7 days of your initial charge** and we will refund that first payment in full, no questions asked. This guarantee applies once per customer/payment method and covers only the **first** charge on a new subscription — not renewal charges, and not a second guarantee if you resubscribe later. ## 3. Renewal Charges Beyond the 7-day window in Section 2, **monthly renewal charges are non-refundable**, including if you forget to cancel or use the App only briefly during a billing period. You are billed for the full month regardless of how much you use the App during it. ## 4. Cancel Anytime — No Partial-Month Refunds You can cancel your subscription at any time (contact **support@tgorman.com**; a self-service cancel link inside the App is planned). Cancellation stops **future** billing — it does not refund any part of the period you already paid for. You keep access through the end of the billing period you already paid for, then access ends. ## 5. Failed or Disputed Charges If a renewal charge fails, Stripe may retry it over the following days (dunning); CalcDesk keeps your access active during that retry window so a single card issue doesn't cut you off. If a charge is retried and later succeeds, it is treated as a normal renewal, not a new subscription, and Section 2's guarantee does not re-apply. If you believe you were charged in error, contact **support@tgorman.com before filing a chargeback with your bank or card issuer** — most billing issues (wrong amount, duplicate charge, a charge after you believe you canceled) can be resolved faster and more accurately directly with us, and a chargeback can take weeks to reverse even if you were right. ## 6. How Refunds Are Paid Approved refunds are issued to the original payment method through Stripe. Processing time after approval depends on your bank or card issuer and is outside our control (typically 5–10 business days). ## 7. Internal / Complimentary Access Free or internal-staff access (for example, TSFGeo/GFS staff activation links) is not a paid subscription and this Refund Policy does not apply to it — there is nothing to refund. ## 8. Changes to This Policy We may update this Refund Policy from time to time. The current version, with its effective date, will be posted here. Changes apply to charges made after the new version takes effect; they do not retroactively remove a guarantee you already qualified for under an earlier version. ## 9. Contact Gorman Field Services, LLC Brandon, Florida Email: **support@tgorman.com** --- *DRAFT — informational only, not legal advice. Have a licensed attorney review before relying on this.*